1. Acceptance of Terms
By accessing Lumi or using our services, you agree to these Terms of Service. If you do not agree, do not use the website or engage Lumi for concierge services.
These terms apply to all visitors, account holders, evaluation applicants, and service users.
2. Medical Disclaimer
Important: Lumi is a medical concierge service. We do not provide medical advice, diagnosis, or treatment directly.
Information on this website is for general informational purposes only. Decisions about diagnosis, eligibility, treatment, billing, and outcomes remain with qualified providers and the patient.
3. User Responsibilities
You agree to provide accurate and current information during inquiries and coordination. You are responsible for protecting your account credentials and for promptly notifying us of suspected unauthorized access.
4. Payments & Billing
Lumi may provide fee-based concierge services. Applicable fees, payment terms, and cancellation conditions will be disclosed before a service arrangement is confirmed.
Hospital and provider fees are determined by those providers and may be separate from Lumi concierge fees.
5. Privacy & Data Security
Your privacy and the security of the information you share are important to us. Please review our Privacy Policy for details about data collection, use, and protection.
6. Modifications
We may update these terms when our services, legal obligations, or policies change. Continued use after a revised version is posted constitutes acceptance of the updated terms.