Information Collection
We collect information you provide when you request an evaluation, create an account, communicate with our team, or use the patient portal. This may include contact details, travel preferences, and medical records you choose to share for care coordination.
We collect only the information reasonably necessary to respond to your request and coordinate the services you select.
Data Use & Processing
Lumi processes personal information to assess service requests, coordinate with selected providers, communicate about your journey, maintain portal security, and meet legal obligations.
Primary Processing Purposes
We use information only for the purposes communicated to you, including medical concierge coordination, secure account administration, and improving the quality and safety of our service.
Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy, to comply with applicable law, resolve disputes, and maintain appropriate records.
User Rights
Depending on your location, you may request access, correction, deletion, restriction, or portability of your personal information.
Access & disclosure
Request information about the personal information we hold and how it is used.
Deletion request
Request deletion of information subject to legitimate legal, security, and service exceptions.
Privacy Inquiries
For privacy questions or to exercise a data right, contact our concierge team with enough information to verify your request.
Contact Lumi