ENLog In Get a Free Evaluation

Patient guide

International Patient Rights and Responsibilities

A transparent framework for safe, respectful, and informed care coordination throughout your medical journey.

Your rights

Care with clarity and dignity.

Clear information and informed consent
Privacy, confidentiality, and access to records
Professional interpretation for critical communication
The option to seek a second opinion
A fair channel for feedback and complaints

Your responsibilities

A stronger care partnership.

✓Provide accurate, current health and travel information
✓Follow agreed preparation, treatment, and recovery instructions
✓Respect clinical teams, hospital rules, and local regulations
✓Keep Lumi informed when your care or travel plans change

Detailed Policies

Patient advocacy is always within reach.

Our care coordination team can help you understand your options, organize concerns, and identify the appropriate support channel.